EBay/PayPal Appeal Lost

Following up on the disastrous EBay laptop purchase and failed PayPal dispute:

Here was their response when I tried to appeal:

Thank you for contacting PayPal.

Because you had stated you installed software on the computer, we were
unable to grant your claim.

If you have any further questions, please feel free to contact us
again.

Sincerely,
Katharyn
Protection Services Department
PayPal, an eBay Company

Here’s my response:

Dear Katharyn,

Wanna good deal on a laptop? It is in “good condition” and depending on how you define use, I’ve only actually used it for about 15 minutes. Your purchase would be protected by PayPal dispute resolution.

Sincerely,
A Long-time PayPal and EBay customer

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